Refund and Cancellation Policy

1. Free trial

Every new business starts with a 14-day free trial. No payment details are needed and nothing is charged. If the trial ends without a plan being chosen, the business becomes read-only.

2. Subscriptions and renewal

Paid plans renew automatically every month or every year, depending on the plan you chose, through the mandate set up at checkout (UPI Autopay, card or e-mandate). They keep renewing until you cancel. Razorpay may send you a pre-debit notification before each charge.

3. How to cancel

The business owner can cancel from Settings → Billing in the web app, or by emailing support@orbika.app from the owner's email address.

Cancellation takes effect at the end of the current paid period. You keep full access until then, and there are no further charges.

4. Refunds

• Monthly plans: no refunds, including for partially used months.
• Yearly plans: a full refund if you ask within 7 days of the first yearly payment. After 7 days there is no refund, but access continues to the end of the year.
• Extra members added partway through a period are charged for the rest of that period (prorated by Razorpay) and aren't refunded.
• Duplicate or erroneous charges are always refunded in full.

5. How refunds are paid

Refunds go back to the original payment method. We start them within 5–7 business days of approving the request; your bank or UPI app may take a few more days to show the money.

To request a refund, email support@orbika.app or call +91 70255 27546 with your business name and the date of the payment.

6. Failed payments

If a renewal payment fails, Razorpay retries it automatically and you keep full access for 3 days. If every retry fails, the business becomes read-only until the payment is made.

7. After cancellation or non-payment

Once a business becomes read-only, its data is kept for 60 days and can be downloaded from Settings → Billing. We send reminder emails on days 30, 50 and 59. After day 60, the data, including photos, is permanently deleted.

8. Plan changes

• Adding members takes effect immediately, with a prorated charge for the rest of the period.
• Removing members takes effect at the next renewal.

9. Contact

Questions about this policy? Get in touch. We reply within 2 business days.